Welcome to Croco Store. Our goal is always to provide the best shopping experience and the highest quality products. To ensure all our customers receive brand-new items that meet the highest standards, we have clearly outlined our return and exchange policy below:
Return and Exchange Period We are happy to process return requests within 3 days and exchange requests within a maximum of 7 days from the date of delivery. To maintain product quality and turnover, we apologize that we cannot accept requests beyond this timeframe.
Accepted Product Condition Because we guarantee our customers will always receive brand-new, unused items, returns or exchanges are only accepted if the product is in its exact original condition, unused, and in its original, sealed, unopened, and untampered packaging, along with the purchase receipt. (We cannot accept items with opened packaging for resale).
Non-Returnable and Non-Exchangeable Products Due to the sensitive nature of certain stationery and art supplies, and to guarantee optimal performance for every customer, we apologize that we cannot return or exchange the following categories:
- Electronic machines, cutting equipment, blades, and their accessories, once their outer packaging is opened.
- Engineering tools, specialty papers, pens, colors, and art supplies whose quality is affected upon being opened or touched.
- Discounted items, clearance sales, and orders where a discount code was applied.
- Digital products.
Items Damaged During Shipping We take great care in packaging your orders. However, if an item arrives damaged, please contact us within exactly 24 hours of receiving the order and provide clear photos of the damage. After this period, we will happily assume your order arrived in perfect condition and will not be able to process it as a manufacturing defect.
Orders Returned by the Shipping Courier (Non-Delivery) If an order cannot be delivered due to the customer not responding to the courier or providing an incorrect address, and the shipment is returned to us, we will gladly reship it to you upon payment of the new shipping cost. If you prefer to cancel the order, the product value will be refunded after deducting the two-way shipping costs (outbound and return) and the electronic payment gateway fees associated with the transaction.
Refund Mechanism and Shipping Costs
- We will gladly process your eligible refund after receiving the item at our warehouse and inspecting it to ensure it meets our conditions.
- The customer is responsible for the return shipping costs to the store.
- Upon refunding, the original shipping costs (even if the order included a free shipping offer) and the bank fees for the payment gateways will be deducted from the total amount.
- If inspection reveals the returned item does not meet the conditions (e.g., opened or used), the return process will be halted, and the customer will be responsible for paying the shipping fees to have the item sent back to them.
Final Note All return and exchange requests are subject to final evaluation and approval by the store’s management to ensure the rights of all parties. Shopping at our store constitutes your kind agreement to these terms.